Privacy Policy

Personal information we collect

• Account details: name/username, email, password (stored hashed), preferences.
• Device and usage: IP address, device identifiers, browser type, pages viewed, timestamps, approximate location inferred from IP.
• Analytics & cookies: cookie identifiers and events for performance and measurement.
• Support/contact: messages you send, attachments, and interaction history.

How we use your information

• Provide and operate the site, create/manage accounts, and deliver requested features.
• Security, fraud prevention, troubleshooting, and enforcing our terms.
• Customer support and responding to enquiries.
• Analytics to improve reliability and user experience.
• Legal compliance and responding to lawful requests.

Sharing and disclosures

We may share personal information with service providers who help us operate (e.g., hosting, analytics, customer support tools) under contractual confidentiality and security obligations. We may disclose information where required or permitted by law, or to protect rights, safety, and the integrity of our services.

International transfers

Some providers may process data outside New Zealand. Where this occurs, we take steps to ensure comparable safeguards (such as contractual protections and vendor due diligence) consistent with the Privacy Act 2020.

Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law. We then delete, de-identify, or securely archive it.

Security

We use reasonable safeguards to protect information (such as access controls, encryption in transit where supported, and monitoring). No method of transmission or storage is completely secure.

Your rights (NZ)

• Request access to, and correction of, your personal information.
• Ask questions or make a privacy complaint to us.
• If unresolved, you can contact the Office of the Privacy Commissioner (New Zealand).

Cookies and choices

You can control cookies through your browser settings. Disabling some cookies may affect site functionality. Where required, we will offer choices for non-essential cookies.

Changes to this policy

We may update this policy from time to time. We will post the current version on this page and update the effective date above.