Responsible Gambling
PlayKiwiNZ.com supports safe, informed play. Gambling should be entertainment, not a way to make money or cope with stress.
Practical tips
- Set a budget and time limit before you start.
- Only gamble with money you can afford to lose.
- Take breaks; avoid gambling when tired, upset, or using alcohol/drugs.
- Chasing losses usually increases harm.
Warning signs
- Spending more time/money than planned.
- Hiding gambling or borrowing to gamble.
- Feeling irritable when not gambling.
- Gambling affecting work, study, or relationships.
Account tools (time-out & self-exclusion)
If you feel you’re losing control, use our safer-play tools:
- Time-out: temporarily pause your account for a chosen period.
- Self-exclusion: block access for a longer period. We will not reopen the account until the exclusion ends.
- Close account: request permanent closure.
To request a time-out or self-exclusion, contact support: contact@playkiwinz.com or +64 21 534 786.
Eligibility: Gambling is for people aged 21+ in New Zealand. We may request age/identity verification.
Get help in New Zealand
Gambling Helpline NZ
Free, confidential support.
- Phone: 0800 654 655
- Text: 8006
- Online chat: gamblinghelpline.co.nz
Urgent / crisis support
- Emergency: call 111
- Lifeline: 0800 543 354 or text 4357
If you or someone else is in immediate danger, call 111 now.
Regulatory information and resources: NZ Department of Internal Affairs — Gambling.
